When I tell people what I do, I often get this question: What is edtech? 

This might seem like an overly broad question, but I hear it a lot from people who are outside the industry, and even from some of the people who are part of it. I also had to figure out the answer for myself when I stopped being an education reporter and started writing content for edtech startups.

I’m a content writer, so for me the answer boils down to the words we use to describe specific technology. While SEO is always changing and keywords aren’t quite as important as they used to be, specificity is still key when you’re writing content, especially when you want to be found by your ideal clients in an industry as large and varied as edtech.

The edtech market is big,and rapidly growing; EdTechXGlobal has projected the edtech market will grow to $252 billion by 2020. It includes a lot of different technology – everything from smart floors for grammar schools to anti-plagiarism software to just-in-time training for retail employees sits under the edtech umbrella.

What is edtech? The answer can be as broad, or as specific, as you need it to be, because like education itself, edtech means a lot of things.

The short (and kind of pedantic) answer

Edtech is any education-related technology. (If you want to get more into the word and its spelling, there’s a post for that here.) There are all sorts of similarly named industries: fintech, medtech, govtech, and so on.

Simply defined, edtech is any technology that can be used to support education of any kind. Which means, technically, chalk and a slate can be considered edtech, and so can a pen.

The longer answer

As far as I know, no one has ever meant a piece of chalk or a pen when they talk about edtech. Instead they’re talking about software, machine learning, computers themselves, or even a pedagogy based on machine learning. And you can, and should, drill it down even further.

Education itself covers a lot of ground. When we talk about education, we could be talking about K-12, or post-secondary learning, or grad school. Or maybe we’re not talking about the education system, but learning outside of a school, like workplace training, or corporate learning.

That’s the case with edtech as well. Google edtech and you’re likely to find a mixture of K-12 and college edtech, but there are also businesses who use edtech to describe the products they create for training employees.

Edtech and SEO

Technically, technology used to train people in the workforce is edtech. Employees are being taught, or educated, using online platforms. That’s edtech, right?

Practically, however, “edtech” isn’t used much in SEO for the companies who make that technology. Instead, those businesses tend to use other keywords, like “L&D,” “training and development,” or “workforce training.” Often, rather than focus on the act of training employees using technology, companies will focus on the technology being used to do that training. They tend to use keywords like “e-learning software,” or “mobile learning platform.” For these companies, it’s all in the long tail.

The keyword “edtech”, however, has largely been co-opted by schools, from pre-k to grad school.

This is where academic edtech can learn from its corporate sibling.

Why? Pre-K- through grad school is a wide swath of education, and weirdly, you’ll often find K-12 and postsecondary lumped together in search results. It’s deeply unhelpful to you and your prospective customers because obviously the tech you’d need to teach second grade is different than what you’d use to teach a class of college freshmen.

So if you’re writing edtech content (like me) or trying to optimize for SEO (like my clients) or even trying to search for something, you need to take a page out of the corporate book, and be specific. Use long tail keywords. What kind of tech are you looking for and what level of education are you searching for? I specialize in postsecondary edtech and online training for the workforce, so mostly, I search for whatever kind of technology I’m researching. Adaptive learning platforms, for example. Or mobile learning in higher education.

It’s helpful for me, and it’s helpful for my clients, and for readers who might need to find out about one very specific piece of a very big market (“internet of things for college sports” “postsecondary self-paced online learning”) without having to wade through the rest of a multi-billion industry in a Google search.

Need some help writing about your edtech (or e-learning) tech? Contact me. I’m here to help you develop great content.

Uh-oh. You have to use an interview in your content. It might be for a blog post, a case study, or a video, but you’ve got to interview someone and you’re not sure how to go about it. How do you find a willing subject, for example? And do you stay in touch with them after the interview itself? What’s expected of you?

I’ve written about the basics of conducting an interview, but today’s topic is less about the interview itself, and more about the etiquette surrounding an interview, because it can be tricky. If you’ve never interviewed someone, you might have some questions about how you’re expected to interact with interview subjects before and after the interview.

Even if you have interviewed someone you might have questions, because what’s expected of a journalist or an academic writer isn’t necessarily expected of a business writing content for its site. The rules are just a little different when you’re interviewing someone for marketing purposes. So how do you handle an interview?

Here are nine tips that will help you get, conduct, and publish your interviews smoothly and professionally, even if you’ve never interviewed anyone for your business’s content before.

  1. Be up front about why you need the interview.
  2. Be gentle and persistent in scheduling an interview.
  3. Send a few questions in advance.
  4. Explain who you are and what you’re writing
  5. Let them in on your process.
  6. Follow up!
  7. Remember that your interview is subject to approval
  8. Always share the live interview with your subject
  9. Be prepared for feedback.

1. Be up front about why you need the interview

There’s no two ways about it — it’s easier to find sources as a journalist. But if you’re a content marketer in need of an outside interview, you’re looking to use someone’s words in what is essentially a company’s advertising.

People who are unaffiliated with the company may balk at that, and for the most part, you will be unable to use resources like HARO (Help A Reporter Out) to find sources. (There are some exceptions to this if your content marketing takes the form of a publication.) However if you need them for your content, you can and should still ask outside sources for interviews. Just be up front and honest about why you need to talk to them. Sometimes being interviewed for marketing purposes will put a source off, but sometimes they will agree.

2. Be gentle and persistent in scheduling an interview

A person who is giving you an interview is doing you and your company a favor by taking time out of their day to talk to you. They may forget about it. This can be annoying, but don’t get offended, and don’t expect them to call you. Make sure you get their contact information, send a calendar invite, follow up with them the day before the call to remind them, and make the actual call. If you can, schedule more time than you need for the call because sometimes, interview subjects don’t pick up the phone. If this is what happens to you, just call and keep trying. Politely.

3. Send a few questions in advance

I like to use this method to both remind interview subjects that we’re going to be meeting and to focus their attention. Usually I keep an email with interview questions to about three questions and I explain that these are starter questions — the interview itself may deviate from them, but these questions are  the focus of the interview.

4. Explain who you are and what you’re writing

You might have emailed previously and confirmed. You may have sent questions the night before. It doesn’t matter. Always explain who you are, and what the aim of your interview is, to your prospects. Explain it in the introductory email or message. Explain it again during the first few moments of your interview. Busy people sometimes say yes to an interview and forget what it’s about. So make sure you explain, quickly and concisely, what you’re hoping to get from the interview and how it will be used.

5. Let them in on your process

If you’re recording the interview (and you should), let your subject know right at the beginning of the call! (In some states this is legally required.) At the end of the interview, quickly explain the next steps: when you think it will go live, for example, or if you’ll need to contact them for follow-up questions. I usually ask if I can email them with follow-ups even if I don’t think I’ll need to do so; you never know when you might need help.

6. Follow up!

There are lots of reasons you might want to follow up with an interview subject; one of their quotes from the actual interview might be unclear, you might have more questions, or the way you plan to use the interview might have changed. Or, if you’re editing the interview and substantially change a quote, you should definitely send the subject an email and ask them to approve the quote. (You’re using their words, so you don’t want to burn them.) Never be shy about following up and don’t feel like you’re bothering them. You’re not. In my experience, most interview subjects are happy to be asked about their quotes. It gives them some control over the interview. Which reminds me…

7. Remember that your interview is subject to approval 

People from marketing backgrounds don’t need this bullet point, but you content marketers from the journalism world do. I know, because I did. So, my fellow reporters-turned-content-writers, this is for you: you’re not doing any gotcha interviews for your company. Marketing is just that: marketing. Someone has to sign off on your drafts. I am not saying you have to be okay with all your edits. Sometimes a marketing colleague will attempt to change a direct quote, and then you should do two things. First, explain why you can’t just change a direct quote without talking to the interviewee. Then, go back to the source with the edits and get approval.

8. Always share the live interview with your subject

As soon as you become aware that an interview has gone live, shoot an email or a message with the link to the subject. I know you’re busy, but it doesn’t have to be much. Just a few lines: “The interview we did is live! Here’s the link.” or something similar. Usually this pays dividends because the subject will share the link on their social media.

9. Be prepared for feedback.

Most people respond well to their published interview, but what if the interviewee has complaints? In that case you should be prepared to either graciously make corrections (Maybe there’s a typo. It happens), refer big changes to an editor or manager for review if you don’t have that authority, or review the requested changes yourself. Maybe the interviewee’s complaints are valid. In that case, just make changes with an apology. Or maybe the interviewee’s complaints are not. In that case — if a subject is claiming they said things they definitely didn’t say — you have a recording of the call or emails of their approved quotes. Offer to share that documentation with them. If they continue to give you trouble, you might offer to take down the content you quoted them in. Usually people who have agreed to an interview don’t want that. If they still give you trouble, well. Take down the content. (This is all very rare in content marketing, but it’s best to be prepared, just in case.)

A quick word on killed interviews.

What if you do the interview and it’s never used?

This is tricky. Sometimes you do an interview and it just never goes live. Sometimes the content isn’t right for your marketing needs. Sometimes marketing plans change direction. If you’re just the writer, it’s often not your call — the interview is stuck in a manager’s content limbo, and there’s nothing you can do to liberate it. In that case, it’s best to let the subjects know when and if you find out.

Tell the subject that your content has taken a different direction and you’re holding onto it just in case you need it in the future.

Need more help?

Rather not do your own interviews? I’m a freelance content writer and, as I mentioned, a journalist. I’ve done a lot of interviews and I enjoy them.

 Get in touch today and let’s talk about your content needs.