It’s an oft-quoted saying in IT: 80 percent of customers only use 20 percent of the features in the software they’ve bought.

This may sound like an exaggeration, but let’s do an experiment: how many of your phone’s features and pre-installed apps do you actually use? How many more would you be using if the company that sold you your phone onboarded you with customer training? How much more efficient would your use of your phone be?

Now imagine that every time your phone updated, you’d get a l…