It’s mid-January already. How are you doing on your learning program resolutions for 2023? Are you staying on track, or are you already sliding back into some bad habits?
There are a lot of reasons not to invest in training for gig workers. For one thing, mandatory training for contract workers is illegal in the U.S., but there’s a lot more to this story, so let’s dig into it.
Most companies in the sharing economy rely on independent contractors to provide their services — these workers sign up to do a job without becoming employees. That means companies don’t have to pay benefits, but that also means they can’t make their employees do certain things, like tak…
The aviation industry is facing a major personnel shortage. According to Boeing’s 2018 Pilot and Technician report, airlines will need 790,000 commercial pilots and 890,000 new cabin crew members in the next 20 years. This is a concern for several reasons, including the fact that airline positions require a lot of training.
Commercial pilots, for example, must train as a private pilot and have a minimum of 1,500 hours of flight experience to obtain their commercial license. Flight attendants …
Imagine you’re a major company in the B2B space. Your sales are mostly handled by your channel partners, and to support them, you maintain a robust partner program. You offer a partner portal with comprehensive documentation, an incentive program to motivate them, and marketing materials they can use in their own efforts.
But are you training them? If your partner hires a new sales associate, can that person easily learn everything they need to know about your product as quickly as possible, …
You’re a sales manager, and your sales team needs training on a specific aspect of their jobs. Your organization intends for this training to be just-in-time learning — if they need a little help, they take a learning module in your LMS, and then they return to what they were doing in the CRM, and perform the task.
It seems like an easy way to deliver learning whenever your team needs it without making them take courses when they’re off work, or losing too much company time to online training…
You’ve got a great idea for a gig economy business and you’re anxious to join Amazon, Uber, Lyft and a host of other companies in the sharing economy, employing independent contractors as your workforce. But wait — you also want to make sure those contractors know how to do their jobs, and represent your company well. They need training, right?
That’s where things get complicated. In the United States, most companies that rely on the sharing economy can’t require their gig workers to take tra…
Customer churn. If you haven’t heard the term before, it refers to the upheaval that happens when existing customers end their relationship with your business. In other words, it’s the opposite of customer retention.
No company wants a high rate of churn — it means their sales department is working hard to acquire new customers while the hard-won customers of a year ago are leaving. That’s not good for business. According to the Harvard Business Review, acquiring a new customer is between fiv…
If you’ve ever been to the Apple store, you know that it’s kind of an experience: you can buy products there; you can get your devices fixed there; and there are scheduled Today at Apple programs — like a music lab, a photo walk, or kids’ programs.
Today at Apple may seem, at first glance, like a free Apple-themed summer camp where you get to sign up for a course co-designed by Florence of Florence and the Machine. But look again: the offerings are actually slickly-packaged customer training …
It’s an oft-quoted saying in IT: 80 percent of customers only use 20 percent of the features in the software they’ve bought.
This may sound like an exaggeration, but let’s do an experiment: how many of your phone’s features and pre-installed apps do you actually use? How many more would you be using if the company that sold you your phone onboarded you with customer training? How much more efficient would your use of your phone be?
Now imagine that every time your phone updated, you’d get a l…