Things change fast in the gig economy. A year ago, who would have guessed that the rise of dockless scooter companies like Bird and Lime — and their use of independent workers as chargers — would make 2018 the year of the scooter?
What will 2019 bring for the millions of part-time, temporary and contract workers in the U.S.? It’s hard to say, but based on what we’ve seen in 2018, here are some trends independent workers should be keeping an eye out for in the new year.
The gig economy will co…
Customer churn. If you haven’t heard the term before, it refers to the upheaval that happens when existing customers end their relationship with your business. In other words, it’s the opposite of customer retention.
No company wants a high rate of churn — it means their sales department is working hard to acquire new customers while the hard-won customers of a year ago are leaving. That’s not good for business. According to the Harvard Business Review, acquiring a new customer is between fiv…
Your server is down. Your organization needs custom software. But IT isn’t your thing, so you’ve brought in a technology consultant. This post will help you communicate them so that everybody is on the same page.
You’ve got the perfect IT job, but you’re bored and burned out. What do you do?
If you’ve ever been to the Apple store, you know that it’s kind of an experience: you can buy products there; you can get your devices fixed there; and there are scheduled Today at Apple programs — like a music lab, a photo walk, or kids’ programs.
Today at Apple may seem, at first glance, like a free Apple-themed summer camp where you get to sign up for a course co-designed by Florence of Florence and the Machine. But look again: the offerings are actually slickly-packaged customer training …
It’s an oft-quoted saying in IT: 80 percent of customers only use 20 percent of the features in the software they’ve bought.
This may sound like an exaggeration, but let’s do an experiment: how many of your phone’s features and pre-installed apps do you actually use? How many more would you be using if the company that sold you your phone onboarded you with customer training? How much more efficient would your use of your phone be?
Now imagine that every time your phone updated, you’d get a l…
Wondering if blockchain is right for your business? Author Jonathan B. Morley explains blockchain basics.
When most people think about blockchain, they’re thinking about finance. But blockchain technology has the ability to impact higher education and the hiring process by eliminating fraud, giving graduates control over their own credentials and allowing employers to quickly identify who has what skills.
Because Southern New Hampshire University (SNHU) has a mission to extend access to higher education opportunities that are workplace relevant, they are very interested in the potential of this n…
Like your employees, your clients crave knowledge, but unlike your employees who often have access to a learning platform, clients don’t always know where to find the information they need.
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